Q1.Why does the e-cigarette light not light up and no smoke comes out?

The battery is not charged. Please use the matching charger to charge the battery. One charge time should not exceed 4 hours, otherwise it will easily lead to battery damage.


Q2.Very little smoke felt during use.

1.Just change to new oil after not smoke or smoke amount is small because the oil has not completely penetrated into the oil guide cotton

2.Smoking is difficult: improper use, in the case of the user is difficult to absorb, because the electronic cigarette can not keep up, so it can only work for a short period of time, the correct way to use is to smoothly suck down, in order to enjoy the pleasure of electronic cigarettes.


Q3.Rattling sound when using.

E-cigarettes are made of zero-degree chemical filament liquid instantly vaporized into gas, so there will be a sound during use because the physical change is very rapid and violent.
This is a normal phenomenon.


Q4.Burnt smell.

The amount of vape oil is too small and needs to be added
Need to replace the atomization core
New drops of vape oil need to be properly shaken to make the oil guide cotton completely wet, otherwise it will have a burnt taste.


Q5.How can I make changes to my account details? 

To make changes to your account, first, log in to your account. There you will have the option to modify your account details. Once you have updated your data, please ensure that you save your changes.